This webpage provides a summary of AMP’s standard warranty and RMA program. For complete terms, exclusions, procedures, and legal conditions, please access the official Corporate Warranty, Return Material Authorization (RMA) & Customer Support Policy, Document No. AMP-CS-1001, Rev. B through the AMP Customer Portal.
Warranty Overview
AMP warrants that its products are manufactured in accordance with established quality standards and are free from defects in materials and workmanship under normal use and operation within the published product specifications during the applicable warranty period.
If AMP Engineering confirms that a product failed because of a covered defect, AMP may provide repair, replacement, credit where applicable, or another mutually agreed resolution. Warranty eligibility and the appropriate resolution are determined by AMP based on engineering evaluation.
Products Covered
Standard Warranty Period
| Product Family |
Standard Limited Warranty |
Warranty Basis |
| DRAM Memory Modules |
Up to five (5) years |
Applicable product documentation or customer agreement |
| NAND Flash Storage Products |
Three (3) to five (5) years |
Earlier of the warranty period or published endurance specification |
Important: Warranty coverage may end upon the earliest of the applicable warranty expiration date, reaching the published endurance limit (including TBW, DWPD, or P/E cycle limits), or the expiration of applicable contractual warranty terms. Product-specific documents or executed agreements may supersede these standard terms.
What’s Covered
Covered When Verified by AMP
- ✓Defects in materials
- ✓Defects in workmanship or manufacturing
- ✓Verified firmware defects
- ✓Verified product functionality failures
- ✓Failures occurring during normal and intended use within published specifications
Typically Not Covered
- ✕Operation outside published electrical, mechanical, thermal, environmental, endurance, or interface specifications
- ✕Physical damage, misuse, mishandling, contamination, corrosion, or improper installation
- ✕ESD, electrical overstress, incorrect voltage, power abnormalities, liquid, fire, moisture, or chemical exposure
- ✕Unauthorized modification, repair, rework, disassembly, or firmware alteration
- ✕Host hardware, software, BIOS/UEFI, driver, controller, or compatibility issues not caused by an AMP defect
- ✕Normal NAND Flash wear beyond published endurance limits
- ✕Expired warranty, missing identification, or shipping damage caused by improper packaging
Technical Support
Customers are encouraged to contact AMP Technical Support before requesting an RMA, since many reported issues can be resolved without returning the product. AMP may assist with product installation, configuration, firmware guidance, diagnostics, troubleshooting, system integration, performance optimization, and interoperability review.
RMA Process
1
Contact AMP
Submit a support or RMA request through your AMP Sales Representative or AMP Technical Support.
2
Technical Review
AMP reviews the reported issue and may request additional information or troubleshooting.
3
RMA Authorization
If return is required, AMP issues an RMA number and shipping instructions.
4
Product Return
Return the product in ESD-safe packaging with the assigned RMA number clearly identified.
5
Engineering Evaluation
AMP performs product verification, diagnostics, and Failure Analysis as appropriate.
6
Resolution
AMP communicates the findings and provides repair, replacement, credit where applicable, or another agreed resolution.
Information to Provide for an RMA
- ✓AMP part number and serial number(s)
- ✓Quantity and firmware version, if known
- ✓Purchase order, sales order, lot number, date code, or manufacturing date, if available
- ✓Host system, operating system, BIOS/UEFI, controller, drivers, interface, and configuration
- ✓Detailed failure description, frequency, operating conditions, and reproduction steps
- ✓SMART, NVMe, ATA, event, or operating system logs; screenshots or error messages
- ✓Application environment, including temperature, workload, duty cycle, and power conditions where applicable
- ✓Customer name, company, email address, and telephone number
Service Response Targets
| Service Activity |
Target Response Time |
| Technical inquiry acknowledgement |
Within 1 business day |
| Initial technical review |
Typically within 2-3 business days |
| RMA authorization after sufficient information is received |
Typically within 2-5 business days |
| Initial failure analysis update |
Approximately 10 business days after product receipt |
| Final failure analysis report, when applicable |
Typically within 30 business days, depending on product complexity and investigation scope |
Note: These response times are service objectives and do not constitute a contractual guarantee or Service Level Agreement. Actual timing may vary based on product complexity, information provided, testing requirements, third-party support, shipping conditions, and other factors.
Data Security and Packaging
Protect Your Data
Before returning a product, customers should back up all data and, whenever practical, remove or securely erase confidential or sensitive information. Returned products may undergo testing, firmware updates, secure erase, or media analysis that can permanently erase or modify stored data. AMP does not provide data backup or recovery services.
Package Products Properly
Returned products must be packaged in ESD-protective materials with adequate cushioning. Connectors, edge fingers, pins, sockets, and exposed contacts must be protected from damage and contamination. The assigned RMA number should be clearly displayed on the shipping carton.
Frequently Asked Questions
How do I request an RMA?
Contact your AMP Sales Representative or AMP Technical Support. AMP will review the issue and provide an RMA number and return instructions when a product return is necessary.
How long is the warranty?
DRAM memory modules generally carry up to a five-year limited warranty. NAND Flash storage products generally carry a three- to five-year limited warranty, depending on the product and applicable agreement.
Does reaching the endurance limit affect warranty coverage?
Yes. For applicable NAND Flash products, warranty coverage ends when the published TBW, DWPD, P/E cycle, or other endurance limit is reached, even if the time-based warranty period has not expired.
What happens after AMP receives the product?
AMP performs identification, inspection, functional verification, diagnostic review, and additional engineering analysis as appropriate. AMP may issue a Failure Analysis report or technical summary when applicable.
What is No Trouble Found (NTF)?
NTF means the returned product operated within published specifications and the reported issue could not be reproduced under controlled test conditions. AMP may request additional system, log, workload, or reproduction information.
Legal Notice: This webpage is a summary for general informational purposes only. It does not constitute a contractual offer, guarantee, Service Level Agreement, or other legally binding commitment. Warranty coverage and services are subject to the applicable product specifications, AMP engineering evaluation, and the governing quotation, purchase agreement, supply agreement, statement of work, product datasheet, or other executed written agreement. In the event of a conflict, the executed written agreement and the official Corporate Warranty, RMA & Customer Support Policy shall prevail.
