RMA Request | Accelerated Memory Production

Email*

Name*

First Last

Company*

Phone*

Part Number*

AMP product model or part number

Seriel Number (S/N)*

Individual product serial number(s)

Quantity*

Please enter a number greater than or equal to 1.

Number of affected units being returned

Firmware Version

Installed firmware revision, if known

Purchase Order (PO) Number (if available)

Customer purchase order or AMP sales order reference

Lot Number/ Date Code / Manufacturing Date (if available)

Manufacturing lot number, date code, or traceability information

Host System*

System manufacturer, platform, controller, operating system, BIOS/UEFI, and drivers

Interface & Configuration*

SATA, NVMe, PCIe, eMMC, UFS, SD, DDR, RAID mode, or other relevant configuration

Failure Description*

Description of the issue, symptoms, frequency, and operating conditions

Failure Reproduction Procedure (if available)

Steps to reproduce the issue

Diagnostic Logs

Drop files here or

Accepted file types: pdf, txt, csv, jpg, jpeg, png, zip, Max. file size: 20 MB, Max. files: 5.

SMART, NVMe, ATA, event logs, operating system logs, screenshots, or error messages

Application Environment (if applicable)

Temperature, workload, duty cycle, power conditions, or other relevant operating conditions

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